Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Contact Information
Prefer to reach us directly? Here are our contact details.
Email Us
hello@coolclads.com
We typically respond within 24 hours
Call Us
+254 (707) 747-433
Mon-Sat: 8AM-9PM EST
Visit Us
23 Commercial Street
Thika, 01000
By appointment only
Frequently Asked Questions
Quick answers to common questions
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account.
What's your return policy?
We offer a 30-day return policy for most items. Contact us within 30 days of delivery for return instructions.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location.
How can I change my order?
Contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.